Case study · Platforms & apps
GMH Chauffeur Services runs executive and airport transfers across Manchester and the UK. I designed and built the software that runs the business, from the first tap in the customer app to the invoice at month end. It's built to go beyond off-the-shelf systems like CDS.
Interface illustrations with sample data
Live site audit · 2026-09-29
Measured on the live site with Google Lighthouse (desktop) and a crawl of its sitemap and structured data.
01 · The challenge
Most chauffeur companies run on generic dispatch software. You pay a licence per vehicle, get feature sets someone else decided on, and still need a separate booking website, a separate app and a lot of manual invoicing.
GMH wanted one connected system built around how they actually work: airport runs, corporate accounts, partner operators, zone-based pricing and a premium brand customers can see on their phone.
02 · What I built
Airport transfers with flight tracking, city-to-city and hourly hire, multi-stop routes, fixed upfront prices, card payments and live chat.
Instant bookings and bidding, one-tap navigation, passenger chat, documents and real-time earnings.
A live fleet map, auto-dispatch, bookings, drivers and customers, all run from dashboard.gmhire.co.uk.
Pricing zones mapped across the region, with rates set by zone and vehicle class.
Card payments, automated invoices, corporate billing and driver payouts, with no spreadsheets at month end.
Business accounts book and manage travel from one login. Partners get a portal of their own.
Mobile
Customers get a premium booking experience. Drivers get a focused tool for the job they're on. Both update in real time, so dispatch always knows where every car and passenger is.
Live on iOS & Android
Web portals
Live today
Business clients create an account, add passengers, book and track trips and download invoices from one login.
03 · Why custom
| Capability | Typical off-the-shelf dispatch | GMH platform |
|---|---|---|
| Branded customer & driver apps | Generic or white-label | Fully GMH-branded |
| Pricing rules | Fixed templates | Any zone, vehicle & time rule |
| Corporate accounts & invoicing | Paid add-on modules | Built in & automated |
| Website, SEO & ads | A separate vendor | Same team, same data |
| Per-vehicle licence fees | Every month | None, GMH owns it |
| Roadmap | Vendor decides | GMH decides |
04 · Growth
Software is only half of it. I built gmhire.co.uk and ran its SEO, plus Google, Meta and Bing Ads. I also handle daily social media: posts, replies to customers and short reels. The same playbook runs for Northwest Chauffeur Specialist.
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